Privacy Policy
Last Updated: December 2024
Introduction
Moments Forever ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital memorial platform and services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials and authentication data
- Billing information processed securely through Stripe
- Payment details are never stored on our servers
- Memorial content including photos, videos, and text you upload
How We Use Your Information
- To provide and maintain our memorial platform services
- To process transactions and send related information
- To send you technical notices, updates, and support messages
- To improve our services and develop new features
Data Storage and Security
Your data is stored on secure servers within the European Union. We implement industry-standard security measures including encryption, secure protocols, and regular security audits to protect your personal information and memorial content.
Third-Party Services
We use Stripe for payment processing. Your payment information is processed directly by Stripe and is subject to their privacy policy. We do not store your complete payment card details on our servers.
Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to access your personal data
- Right to rectify inaccurate personal data
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to withdraw consent at any time
Cookies and Tracking
Our platform uses minimal cookies essential for functionality, such as maintaining your session. We do not use third-party tracking cookies or advertising networks. Your cart data is stored locally in your browser.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: